Returns & Exchanges
At Calia Natural, we want you to be completely satisfied with your holistic hair and body care products. If you are not entirely happy with your purchase, we offer a 30-day return window for unopened and unused items.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the unused products in their original packaging, ensuring all caps are tightened and the items are protected during transit.
Ship the Items
Affix the provided return label to your package and drop it off at any authorized shipping location; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing